Ticket System
Open, track and review tickets with monitored SLA and automatic escalation.
SLA MONITORED Support Center
Dedicated support with monitored SLA.
Smart tickets, complete history, macros and automations to resolve any demand with agility and transparency.
Support Channels
Support Channels
Multiple integrated channels to ensure fast response in any situation.
Live Chat
Real-time support with agents specialized in iGaming and affiliation.
REAL-TIMEDedicated Email
Email support with guaranteed response within 4 business hours.
4H SLAPhone & WhatsApp
Direct line for VIP partners and urgent cases with priority support.
VIP PRIORITY
SLA & Metrics
Commitment to service excellence
First Response
Under 30 minutes for priority tickets.
Average Resolution
Under 4 hours for operational demands.
Satisfaction (CSAT)
97% satisfaction rate over the last 12 months.
Availability
24/7 support for partners across all time zones.
Open Ticket
Open Ticket
FAQ
Frequently Asked Questions
What is the first response time?
Priority tickets are answered within 30 minutes. Standard tickets within 4 business hours.
How do I track my tickets?
Through the dashboard you can view real-time status, history and add comments.
In which languages is support available?
Portuguese, English and Spanish, with native agents in each language.
How do I escalate an urgent issue?
Use the "Urgent" option when opening a ticket or contact your Account Manager directly.
Support Center
Support Channels
Multiple integrated channels to ensure fast response in any situation.